2020 has been. a challenging year. No disputing that! Likely, it's been more challenging for many of your team members than for you personally. Or maybe you've had your own major challenges. In any case, what's important is limiting the impact of those challenges on your company's performance.
As in all things in life and business, taking responsibility for what happens is key. As a business owner, you're probably well aware of the importance of that fact. However, your employees may or may not be.
If you have team members underperforming, there's a pretty good chance they're distracted by personal challenges. Here are some thoughts on how that's best handled.
One possibility, of course, is to replace the low performer. There are at least three good reasons to find other options:
- It's expensive! That could well add to the challenges to the company.
- Who knows what challenges, performance related or otherwise, will you be facing with the new hire? You could be “jumping out of the frying pan into the fire!”
- It will surely add to whatever difficulties the employee might be facing. I hope the employees' welfare is important to you!
Assuming that last comment is true – that you care about your employees' well-being – what's important is finding ways to help your team member through whatever he or she is facing. That's part of your responsibility! And it's where Gary's suggestions may help.
There's one way you can help them that requires only coaching. You can help them see the value of taking individual responsibility. That will, under any circumstances, lay the groundwork for whatever their specific situation requires. I recently wrote an article that may assist with that effort.
Within every diversity is the seed of equal or greater opportunity.
– Napoleon Hill quote
This is a concept doubly important in the current times.